Case study --- Organising --- McDonald’s -- part 3

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Let us try to understand, how a delicious burger which we eat at McDonald’s restaurant require the skill and process of organizing. Lets us find out some reality behind the scene.  

Since McDonald’s(@McDonalds) is operating since 1940 and has branches in more than hundred countries, it was not difficult to set up a suitable organization structure in India. They easily identified and divided the work to be performed in future to run the fastest food chain.  Activities which were similar in nature were grouped together. The basic criteria was functions such as finance, marketing, sales, customer services, franchising, security, hygiene and safety, property and construction, supply chain and restaurant service.

Next, they finalized nature of every job and minimum skill required to perform such jobs to make sure, work must be assigned to those, who are best fitted to perform the Job. They further decided that, if necessary, required training will be provided to concerned employee. When Amit Jatia (who managed McDonald’s branches in South and west India, joined the McDonald’s family in March 1995 as MD, Hardcastle Restaurants Pvt. Ltd(Joint Venture of McDonald’s and Mr. Jatia).  He had to go on training for a year at McDonald’s in Jakarta (Indonesia). He also learned Hamburgerology from the Hamburger University, Oak Brook (Illinois, USA).

It has been made clear from the beginning that who is to report whom hence it is clear in the mind of every single employee who he has to take orders from and to whom he is accountable. This created hierarchical structure to help in coordination among-st various departments created. By carefully defining and delegating responsibilities and authorities, an attempt has been made to establish formal relationships among employees. This enabled prospective employees to work, together, and that too most effectively to achieve their Goals in India.

The structure of a McDonald’s Restaurant Level Executives (who provided our favorite Mc Veggie burger or Mc Aloo Tikki or Happy meal or others.)

Q. Identify the the various steps of organizing mentioned above by quoting lines.

Q.  Relation between General manager and Restaurant manager has resulted because of delegation of authority or decentralization?

Read further at 

1   Economictimes

2 slideshare

3 westlife 

COMPOSED BY   PATHAK SIR   @pathaksirbst ( at twitter)

send your views at avnishpathak18@gmail.com or at  @pathaksirbst ( at twitter)

To be continued.....